Getting Started

First Steps with BYKT

Understand the core principles and start using BYKT's AI-powered IT service management.

Default Login Credentials

Username admin
Password admin

Core Principles

BYKT combines three powerful methodologies to revolutionize IT service management.

Bayesian Inference

BYKT uses probabilistic reasoning to diagnose issues. As you answer questions, the system updates its confidence in different root causes, guiding you to the most likely solution faster.

VPN Issue 87%

Confidence updates in real-time based on symptoms

Kepler-Tregoe Methodology

A structured approach to problem-solving developed by Kepner and Tregoe. BYKT uses K-T's four phases: Situation Analysis, Problem Analysis, Decision Analysis, and Potential Problem Analysis.

IS vs IS NOT comparison
Root cause isolation
Weighted decision criteria

Cognitive UX

No more hunting through endless menus. BYKT's AI canvas understands context and responds to natural language. Just describe what you need - the system handles the complexity.

My printer isn't working
Found: Network change CHG-4521 yesterday affecting your floor

Key Features

What you can do with BYKT right away.

Conversational Intake

Describe your issue naturally. BYKT extracts entities, classifies the request, and routes it appropriately.

Statistics via Chat

Ask "show stats" or "how many incidents this week?" - get instant analytics without navigating dashboards.

AI-Guided Diagnosis

The system asks the optimal next question to narrow down root causes, using Bayesian inference.

Investigation Templates

Pre-built K-T templates for common issues like network problems, printer issues, and software requests.

Smart Notifications

Personalized digest cards summarize what happened since your last visit - no notification overload.

ITIL Best Practices

BYKT teaches ITIL as you work. Learn why incidents differ from service requests through contextual guidance.

See BYKT in Action

Screenshots from the actual application.

Dashboard with AI Canvas

BYKT Dashboard

AI Triage Classification

AI Triage

Bayesian Network Editor

Bayesian Network

Admin Panel

Admin Panel

Try These Commands

After logging in, try typing these in the chat:

"show stats" View statistics
"help" See available commands
"My laptop is slow" Start an incident
"refresh" Reload current view