Everything You Need,
Nothing You Don't
AI-Powered Triage
Describe your issue in plain language. BYKT's AI extracts entities, classifies the request type (Incident, Service Request, Change), determines priority, and shows you its reasoning with a confidence score. No forms, no dropdowns, no training required.
- Automatic entity extraction from natural language
- Transparent AI reasoning with confidence scores
- One-click override if classification needs adjustment
Investigation Templates
Build diagnostic workflows visually. Each template combines K-T methodology phases with Bayesian probability nodes. Define symptoms, root causes, and the questions that connect them. The system learns from outcomes to improve over time.
- Drag-and-drop workflow editor
- Pre-built templates for common issues (network, printer, software)
- Import/export templates to share with the community
Conversational Interface
The AI canvas is your command center. It knows what view you're in, what data you're looking at, and responds to natural language. Ask for statistics, search incidents, navigate to sections - all through conversation. No manual needed.
Get instant team stats in the chat - SLA compliance, workload, staffing levels, and more. No dashboards to navigate.
- "Show me open incidents from this week"
- "What's the resolution rate for printer issues?"
- "Go to admin settings" - instant navigation
Minutes, Not Months
Traditional ITSM implementations take 6-12 months. BYKT takes 2 minutes to install and is ready to use immediately. The AI guides you through setup conversationally - just describe your team structure and watch it configure itself.
- One command install with Docker
- Pre-seeded with workflows
- Self-hosted - your data stays with you
